Friends Frenzy AU – Terms and Conditions

Terms and Conditions


1. Promoter


The Friends Frenzy Referral Campaign ("Campaign") is organised and promoted by Holafly Limited, a company registered in Ireland with registered office at 6th floor, 2 Grand Canal Square, Dublin 2, Ireland, D02 A342, company registration number 745325, contact email: customer.care@group.holafly.com ("Promoter").

By participating in the Campaign, participants agree to be bound by these Terms and Conditions.


2. Campaign Period


The Campaign begins on 29 October 2026 at 00:00 AEDT (Australian Eastern Daylight Time) and ends on 30 November 2026 at 23:59 AEDT ("Campaign Period").

Any referrals, purchases, activations, or reward claims received outside the Campaign Period will not be eligible. Reward validation, issuance and redemption may take place after the end of the Campaign Period in accordance with Clause 7.


3. Eligibility


To participate, individuals must:

  • Be at least eighteen (18) years of age at the time of participation;

  • Reside in Australia;

  • Comply with these Terms and Conditions.

No registration is required. Eligible customers participate automatically by referring friends through a valid referral mechanism designated by Holafly during the Campaign Period.

Employees, contractors, agents, and immediate family members of the Promoter and any affiliated entities involved in the administration of the Campaign are not eligible to participate.


4. Referral Promotion


Participants may earn rewards by successfully referring new customers to Holafly during the Campaign Period.

Referred customers receive 10% off their first purchase when using a valid referral mechanism designated by Holafly.


5. Qualifying Referrals


A referral is considered successful when:

  • The referred customer is a new Holafly customer;

  • The referred customer completes a qualifying first purchase using a valid referral mechanism designated by Holafly;

  • The referred customer activates the purchased eSIM;

  • The referred customer's travel period has ended;

  • Holafly has completed its validation review; and

  • The transaction is not cancelled, refunded, charged back, fraudulent, or otherwise disqualified.

Holafly reserves the right to review and validate all referrals before awarding rewards.


6. Referral Rewards

Participants who achieve three (3) successful referrals during the Campaign Period may receive:

  • One (1) Surprise Box, containing one (1) reward allocated at random as set out in Clause 6.1; and

  • One (1) digital gift card valued at AUD 50 (A$50), as set out in Clause 6.2.

A participant must achieve three (3) successful referrals to become eligible for these rewards. Successful referrals below three (3) do not generate any entitlement to the Surprise Box or the gift card. Successful referrals above three (3) do not generate any additional Surprise Box or gift card entitlement.

Each participant may receive a maximum of one (1) Surprise Box and one (1) AUD 50 (A$50) digital gift card under the Campaign.


6.1 Surprise Box

Every participant who becomes eligible receives one (1) Surprise Box. Each Surprise Box contains one (1) guaranteed reward, assigned at random from the following options:


Reward

Share of Surprise Boxes

The reward inside each Surprise Box is assigned individually when the participant becomes eligible, so the final number of participants receiving each reward may vary slightly from these shares.

6.2 Gift Card


Gift cards are provided by the third-party gift card and rewards platform Tremendous (https://www.tremendous.com/). By redeeming a reward, participants acknowledge and agree that redemption is subject to Tremendous's applicable terms and policies, which participants are required to review prior to redemption.

Only gift cards available through the applicable Tremendous gift card catalogue (https://www.tremendous.com/catalog/?category=Gift+cards) may be redeemed. Prepaid cards or monetary options are excluded. The brand and availability of gift cards may vary.


7. Validation and Reward Distribution


To ensure compliance with these Terms and to prevent fraud, abuse, chargebacks, cancellations, and other invalid transactions, Holafly applies a validation and cooling-off period before issuing rewards.

Achievement of the referral milestone does not result in immediate reward issuance. No reward entitlement arises until the applicable conditions in Clause 5 have been satisfied and Holafly has completed its validation process.

Rewards, including the Surprise Box reward, the gift card and HolaCoins, may be granted and distributed between thirty (30) and ninety (90) calendar days after the participant reaches the applicable referral milestone and the qualifying referrals have successfully completed Holafly's validation process.

Rewards will be communicated using the email address associated with the participant's Holafly account.

Holafly reserves the right to delay, withhold, adjust, or cancel rewards pending verification of eligibility, suspected fraud, refunds, chargebacks, duplicate accounts, self-referrals, or other violations of these Terms.


8. Referral Reward Conditions


Referral rewards:

The Surprise Box reward is allocated at random and cannot be chosen, exchanged, or substituted at the participant's request.

If a particular reward is unavailable, restricted, or impractical to deliver, Holafly reserves the right to substitute it with a reward of equivalent value, including an equivalent amount of HolaCoins credited to the participant's Holafly account.

Holafly reserves the right to refuse, revoke, or recover rewards obtained through abuse, fraud, or violation of these Terms.


9. Fraud Prevention and Disqualification


The following activities are prohibited:

Holafly may investigate suspected abuse and may disqualify participants without notice. Any rewards obtained through prohibited activity may be cancelled or recovered.


10. Exclusion of Liability


To the fullest extent permitted by law, Holafly shall not be liable for technical failures; lost, delayed, incomplete, or corrupted submissions; third-party service interruptions; or failures caused by telecommunications networks, internet providers, or external platforms.

Nothing in these Terms excludes liability that cannot legally be excluded, including any rights participants have under the Australian Consumer Law.


11. Modification, Suspension, or Cancellation


Holafly may amend, suspend, or terminate the Campaign where reasonably necessary due to legal or regulatory requirements, technical or security issues, fraud or abuse, or other circumstances materially affecting the fair or lawful operation of the Campaign.

Any material change, suspension, or termination will be communicated to participants by reasonable means and will not retroactively affect reward entitlements already validly earned, except where required by law or where an entitlement results from fraud, abuse, or breach of these Terms.

Nothing in this Clause limits mandatory rights available to participants under applicable law.


12. Governing Law and Jurisdiction


These Terms and Conditions are governed by the laws of Ireland.

Any dispute arising out of or in connection with these Terms and Conditions is subject to the jurisdiction of the courts of Ireland.

Nothing in these Terms deprives participants of mandatory consumer protections applicable in their country of residence, including the Australian Consumer Law.


13. Publicity Rights


Holafly may invite participants to take part in promotional activities. Participation is voluntary and is not a condition of receiving a referral reward.

Separate consent will be requested from participants who choose to participate in promotional activities.


14. Data Protection


Personal data collected through the Campaign will be processed by Holafly Limited, as data controller, for the purposes of administering the Campaign, validating referrals, allocating and issuing rewards, preventing fraud, and complying with legal obligations.

The applicable legal bases may include performance of the contract formed through acceptance of these Terms, compliance with legal obligations, Holafly's legitimate interests in preventing fraud and handling Campaign-related disputes or queries, and consent where separately obtained.

Providing certain personal data is necessary to participate in the Campaign and receive a reward. Without such information, Holafly may be unable to process participation or issue the reward.

Personal data may be shared with Tremendous for gift card fulfilment, and with service providers assisting with Campaign operations, fraud detection, and analytics. Some recipients may be located outside the European Economic Area and Australia. Where applicable, international transfers will be subject to appropriate safeguards under applicable data protection law.

Personal data will be retained only for as long as necessary for the purposes described above and will subsequently be deleted or anonymised.


Participants may have rights to access, rectify, erase, restrict, or port their personal data, object to processing, withdraw consent where applicable, and lodge a complaint with the Data Protection Commission in Ireland, the Office of the Australian Information Commissioner, or their local supervisory authority.

For full details, see Holafly's Privacy Policy.